Ticketing Portal Development & Management

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Ticketing Portal Development & Management

Data Engineering Case Study

Client

A leading online retailer

The Business Need

The client required a ticketing-based support system for their Shipment tracking which will allow the process to be more organized, focused, efficient, and effective. Support modules for monitoring and reporting, to track the activities, store the data and relevant metadata including dates, user details, status, and comments of the tickets for 12 Months, and carry out testing for the portal before delivery.

Challenges

To identify issues through tickets and assign them to qualified experts acting as the first step in a ticketing system. Improving client satisfaction by updating the stakeholders with regards to updates on their tickets and developing an admin portal that works in a decentralized manner to update the progress on tickets to the admin on real real-time basis.

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Our Solution

Mobius developed a platform including;

By portal that functions with the integration of API services in PHP to achieve a scalable and secure platform.
Improved monitoring and reporting for tracking tickets to increase efficiency for ticket creation, assignment, routing, and escalation.
Developed a customized notification that sends updates to the Client’s customer.
Performed VAPT testing on the developed portal before delivery and did so twice a year as part of maintenance.

For a detailed presentation of specific use cases, please write back to us at support@techmobius.com