Startup factory – Full service tech partner

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SW-Full Service Tech Partner Case Study

Software Services Case Study

Client

Leading online retailer

The Business Need

Interactive website development and scaling operations for a rental furniture retailer.
Interactive, responsive website development with secured payment gateway integration.
Data migration, back-end optimization, testing, and porting developed applications that is compatible with cross-platforms.
Ideas needed to be transformed into full-fledged features.
Flexible resource loading and unloading option based on operation scaling.

Challenges

To identify issues through tickets and assign them to qualified experts acting as the first step in a ticketing system. Improving client satisfaction by updating the stakeholders about updates on their tickets and developing an admin portal that works in a decentralized manner to update the progress on tickets to the admin on real real-time basis.

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