Director – Software Services
With Over 28 Years of IT Industry experience in the areas of Project Delivery, Project Management, Software implementation and Database Administration. Have managed large projects with stringent deadlines.
Specialized in Technical leadership, Client relationship management, Program Management, Service delivery, Applications/Infrastructure DBA delivery, Estimating, Planning, Directing and Co-ordinating with hands-on experience in planning and executing projects with overseas and Offshore teams on on-prem and cloud platforms.
Managed all ITIL areas for projects-Incident management(escalation war rooms, Root Cause Analysis, Corrective, Preventive actions etc), Problem Management (Trend Analysis), Change management, Risk management, Issue management, Quality management, Communication management, Configuration management, Release management, ITSCM, and SLA management.
Key areas of expertise include responding to Proposals from new clients, Project costing, Solutioning, Creating SOW/BPA ( Business Partner Agreement), SLA agreement, Resource Mix, roll out Best Practices in new business to Steady State until closure.